Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items

• Non-stock and special-order items are non-returnable.
• Custom or personalized products are non-returnable.
• Sale items and gift cards are non-returnable.

The items being returned must be received by DRSA within 21 days of the issuance of the Return Authorization (RMA) number. Failure to comply may result in a restocking fee of up to 25%, subject to inspection.

Return Authorization

To start a return, please contact us at info@drsa.com. Items returned without first obtaining a Return Authorization (RMA) will not be accepted.

Returns must be shipped to the address below. All returns may be subject to a restocking fee. Once your return is received, inspected, and tested, DRSA will determine whether the item qualifies for warranty coverage, the amount of any applicable credit, and whether any restocking fees apply.

Please allow up to two (2) weeks for RMA processing.

Return To:

Attn: RMA # ____________ (Please write the RMA number provided by your sales representative.)

DRSA - Light It Up
420 US Highway 1

Suite 21 & 18

North Palm Beach, FL 33408

For any return questions, please contact us at info@drsa.com.

Shipping Charges

Customers are responsible for all return shipping costs unless the return is the result of a warranty issue or an error made by DRSA.

Orders that originally qualified for free shipping are subject to the recovery of the original outbound shipping cost if the order is returned for a refund. Although shipping was provided at no charge on the original purchase, the actual shipping cost paid by DRSA will be deducted from the refund amount.

If only a portion of an order is returned and the remaining order no longer qualifies for free shipping, the original shipping cost may also be deducted from the refund.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you may place a new order for the replacement item.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Please allow up to two (2) weeks for return processing after your item has been received.