Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received, unused, with all tags attached (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items

The following items are non-returnable:

• Non-stock and special-order items
• Custom or personalized products
• Sale items
• Gift cards
• Items that have been used, installed, altered, modified, or damaged after delivery

Return Authorization (RMA)

To request a return, please contact us at info@drsa.com.

All returns require prior authorization from DRSA. Items returned without first obtaining a Return Authorization (RMA) number will not be accepted.

Returned merchandise must be received by DRSA within 21 days of the issuance of the RMA number. Returns received after this period may be refused or may be subject to an increased restocking fee of up to 25%, subject to inspection.

Once your return is received, inspected, and tested, DRSA will determine whether the item qualifies for a refund or warranty coverage, the amount of any applicable credit, and whether any restocking fees or other applicable deductions apply.

Please allow up to two (2) weeks for RMA processing after your return has been received.

Return To:

Attn: RMA # ____________
(Please clearly write the RMA number provided by your sales representative.)

DRSA - Light It Up
420 US Highway 1
Suite 21 & 18
North Palm Beach, FL 33408

For questions regarding a return, please contact us at info@drsa.com.

Restocking Fees

Approved returns are subject to a standard 15% restocking fee unless otherwise stated or waived by DRSA.

A restocking fee of up to 25% may apply depending on the condition or circumstances of the return, including but not limited to:

• Opened or damaged packaging
• Missing packaging, accessories, components, instructions, or other materials
• Signs of handling or attempted installation
• Merchandise requiring additional inspection, testing, repackaging, or handling
• Returns received more than 21 days after issuance of the RMA number

Items must be returned in resalable condition and in their original packaging. DRSA reserves the right to reduce or deny a refund if returned merchandise is damaged, incomplete, used, installed, altered, or otherwise not in resalable condition.

Restocking fees will not apply when the return is due to an error made by DRSA or, where applicable, an approved warranty claim.

Shipping Charges

Customers are responsible for all return shipping costs unless the return is the result of an error made by DRSA or, where applicable, an approved warranty issue.

Original shipping and expedited shipping charges are non-refundable unless the return is due to an error made by DRSA or an approved warranty issue.

Orders With Free Shipping

Orders that originally qualified for free shipping are subject to recovery of the original outbound shipping cost if the order is returned for a refund.

Although shipping may have been provided to the customer at no charge on the original purchase, DRSA incurred an actual shipping expense to fulfill the order. The actual outbound shipping cost paid by DRSA may therefore be deducted from the refund amount.

If only a portion of an order is returned and the remaining order would no longer have qualified for free shipping, the applicable original shipping cost may also be deducted from the refund.

Damages, Defects & Incorrect Items

Please inspect your order promptly upon delivery.

If your item arrives defective or damaged, or if you receive an incorrect item, please contact us as soon as possible at info@drsa.com so we can evaluate the issue and work to make it right.

Please retain the product, original packaging, and shipping materials until your claim has been reviewed. Photographs or other documentation may be requested to assist us in evaluating the claim.

Warranty Claims

Products submitted for warranty consideration may require inspection and testing before warranty coverage can be determined.

The issuance of an RMA number does not constitute approval of a warranty claim or guarantee that a refund, replacement, or credit will be issued.

Once the product has been received and evaluated, DRSA will determine whether the issue qualifies for warranty coverage in accordance with the applicable manufacturer's warranty and/or DRSA's warranty terms.

Exchanges

If you would like a different item, the fastest way to receive it is to return the original item in accordance with this policy. Once your return has been accepted, you may place a new order for the replacement item.

Refunds

Once we have received, inspected, and tested your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, less any applicable restocking fees, shipping charges, and payment processing fees permitted by applicable law.

Payment Processing Fees

Payment processing fees incurred by DRSA in connection with the original transaction may be non-refundable and may be deducted from the refund amount.

This may include credit card, debit card, PayPal, Shop Pay, or other third-party payment processing fees that are charged to DRSA and are not refunded to DRSA by the applicable payment processor.

Payment processing fees will not be deducted when the return is due to an error made by DRSA or, where applicable, an approved warranty claim.

After DRSA issues a refund, please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Please allow up to two (2) weeks for return processing after your item has been received by DRSA.

Questions

If you have any questions regarding returns, refunds, RMAs, or warranty claims, please contact us at:

Email: info@drsa.com

DRSA - Light It Up
420 US Highway 1
Suite 21 & 18
North Palm Beach, FL 33408